In the past few days, I’ve been playing around with Live.com. My observations have led me to the theory that “Live” is a very human editorial intensive project. As such, how aesthetically pleasing a site is will dramatically effect how well that site ranks. Understanding this shift will be crucial to you if you want to rank well search engines in the years to come.
Here’s why . . .
Let’s say that you are in charge of Search at Microsoft. You have a virtually unlimited budget and your job is to do what Microsoft has done in every market they have entered: your job is to win.
Step 1.
The first thing you should ask yourself is “Who is my target audience?” Who do you want to adopt your product? Is it the technically savvy? The very intelligent? The techie crowd? The power user?
No!
If you are at Microsoft and your goal is to win, your target audience must be the median 80% of searchers.
Step 2
What does your target audience want to see as a result when they are searching? Do they want to see authoritative sites? Sites that have been online for 5 years? Sites with a lot of links pointed at them? The sites that are the most popular in a given niche?
No!
For your target market, when they click a result they want to see a professional looking site: a pretty site - something that is aesthetically pleasing. They want a nice layout with pretty graphics. They want simple navigation. They do not want plain Jane text or a site that looks like 95% of blogs do.
They want to feel like what they landed on is not spam, not old, not geeky and might just have the answer to what they were searching for. They want to think that there is a legitimate company behind the site they landed on.
This part may be the toughest part for you to swallow. But you are not in the median 80% of users. You are a power user and you are a geek. Don’t believe me? Try going to your average football game or night club and using terms like “SEO”, “Blog”, or “Tag Cloud” with everyone you meet.
Most people don’t even know what the term “Search Engine” means. Once you get your head around that we can move on to . . .
Step 3
How can we deliver what that median 80% searcher wants? Well, there are about 6.5 million sites tracked by Alexa. We can safely say that any site without an Alexa ranking does not need to be indexed. Is there an algorithm that can tell you if a site will be pleasing to the human eye? Probably not. “Art” and “Style” would be very difficult to teach to a computer.
But since you only have a set of ~6.5 million sites to worry about, why not just hire people to review all the sites manually? The top 500,000 sites would represent more than 90% of web traffic. So lets say you hire 500 people to review those sites and 1,500 people to review the other 6 million.
For the High priority sites that’s just 1000 sites per person. That’s Hardly a difficult task for 1 person to monitor. For the lower priority sites, it’s about 4000 per person. That’s more difficult, but still doable.
I’m not saying you throw out the algorithms, I’m saying you use them as a starting point and then pick the best looking ones from there.
This method would satisfy the greatest number of users and it would be a drop in the bucket relative to the value of the market.
2,000 people, even if you hired them in the US (although I don’t know why you would) would only cost you about $50k per person per year or $100 million per year. Considering that Microsoft made $12 Billion in profits in the past year, they can easily swing that.
In fact, they could spend even more on human review. They could hire people from overseas for much less. They could easily hire 10 times that number of editors for less than $600 million per year (just 5% of company profits). Considering that revenue related to search advertising brought Google $2 billion in profits in the past year, I’d say that investing $600 million to deliver the best results is a no brainer.
Now will these people all be experts in every field? No. But they don’t have to be. There job is deliver the results that the median user will like most. Those results will be professional looking sites that answer the searchers queries. The blend of human editorial review with algorithmic analysis will be the wave of the future. Simply changing algorythms will not be able to best what an army of human reviews armed with similar algorythms can produce.
What does that mean for sites that are ugly looking? Sites that look like, say, SEO Black Hat does today? It means that we will either have to redesign to “Look” pretty, or we will not survive in the rankings long term.
Look for an SEO Black Hat redesign in the very near future . . .
Tagged: Future of Search, Design |